October 3, 2011 11:58 AM PDT
At the general store up on Sturgeon Point the owner was instructing a new hire on customer service.
“Hey kid, when a customer comes in & asks for something you try to think of something that compliments what they are buying & sell that to them."
About then a man walked in & asked for 4 pounds of roofing nails.
The proprietor said to the new hire, “You watch, kid” and asked the customer, “Would you like to see the new Stanley hammers with ergonomic handles?” – They fell into conversation & the customer bought a hammer to drive the nails.
When the next customer came in the owner said “This one is yours kid!”
This customer asked for a can of coffee, a pound of hot dogs & a box of maxi pads.
The kid brought out what the customer asked for and said “We’re having a sale on Shakespeare fishing combos, would you like one?”
The customer stared at the kid, quickly paid & walked out without looking back.
After the customer left the proprietor buttonholed the kid and said, “What were you thinking? – The guy buys food & feminine hygiene stuff & you try to sell him fishing gear, what were you thinking?”
The kid said “I figured that since he wasn’t doing anything else, he might as well go fishing.”
